2. Town of Newton Customer Satisfaction Survey

   

4. Our Mission

   The Newton Municipal Organization strives to be the best it can be by consistently providing excellent customer service, governance, and community facilities. The goal of the municipal organization is to enhance the quality of life for our residents through the delivery of exceptional services. The success of the organization is contingent upon not just the quantity but quality of work, initiative, reliability, job knowledge, self-discipline, communication skills, and leadership of all municipal staff members.

6. Town Council      

   Michelle J. Teets, Mayor

   John-Paul E. Couce, Deputy Mayor

   Matthew S. Dickson, Councilperson

   Sandra Lee Diglio, Councilperson

   Helen R. Le Frois, Councilperson

   Thomas S. Russo, Jr., Town Manager

   Teresa A. Oswin, Municipal Clerk/Deputy Town Manager

7. Town Hall Contact Information

   39 Trinity Street

   Newton, NJ 07860

   Phone: 973-383-3521

   Fax: 973-383-8961

   https://www.newtontownhall.com

9. This survey has been designed to measure how satisfied residents and others doing business with the Town are with the manner in which Town services are provided. You should complete this survey based upon your most recent contact or interaction with the Town. Our goal is to handle each and every contact in a timely and professional manner. Feedback regarding your recent contact will help us determine if we are meeting our goal. Please be assured that your comments will be reviewed by the Town Manager and appropriate staff. For your convenience, we have also included a question on the survey if you would like to be contacted by the Manager’s Office. Thank you again for your feedback.

   Thinking about your most recent contact/interaction with the Town…

11. Date of contact of interaction:*
13. What type of contact or interaction did you have?*

    1. Visit to Town Hall
    2. Telephone Conversation
    3. Email Exchange
    4. Written Correspondence
    5. On-site Inspection / Visit
    6. Public Meeting
    7. Other (please specify on line below)
15. Specify other type of contact or interaction from the question above:
17. What was the reason for this contact or interaction?*
19. Name of Town employee(s) or department who assisted you (if you know):
21. How satisfied were you with (Completely Satisfied / Very Satisfied / Satisfied / Somewhat Satisfied / Not Satisfied):
23. Employee Courtesy:*
25. Employee Knowledge:*
27. Employee Response Time:*
29. Overall Service:*
31. If you had an appointment, did the Town employee arrive at or before the scheduled time?*

    1. Yes
    2. No
33. Did the Town employee display a professional manner at all times?*

    1. Yes
    2. No
35. Were your questions/issues addressed the first time?*

    1. Yes
    2. No
37. Would you like to be contacted by the Town Manager’s office to discuss your survey responses?*

    1. Yes
    2. No
39. Are you a...?*

    1. Resident
    2. Business Owner
    3. Community Organizer
    4. Property Owner
    5. Vendor
    6. Contractor
    7. Other (please specify below)
41. Specify other from the question above:
43. Contact Information:
45. Name:*
46. Company Name (if applicable):
48. Address:*
49. City, State, Zip:*
51. Home Telephone:*
52. Work Telephone:
54. Cell Telephone:
55. Email:*
Leave This Blank:


57. 1. Receive an email copy of this form.
58. Email address

    This field is not part of the form submission.

59. Submit Submit and Print

* indicates a required field